Executive Certificate in Difficult Conversations and Negotiation
Published on June 24, 2025
About this Podcast
HOST: Welcome to our podcast, today I'm thrilled to have Dr. Jane Smith with us. She's an expert in negotiation and difficult conversations, and will share insights about her course, the Executive Certificate in Difficult Conversations and Negotiation. Jane, can you tell us what inspired you to create this program? GUEST: Absolutely, I noticed a need for professionals to develop skills in handling challenging discussions. Many leaders struggle with conflict resolution, which can hinder productivity and damage relationships. HOST: That's so true. Now, what current trends are you seeing in negotiation and difficult conversations within the industry? GUEST: There's a growing emphasis on emotional intelligence and empathy. Being able to understand and respond to others' emotions is crucial in navigating tough conversations and achieving successful negotiation outcomes. HOST: I see. Now, what would you say are some common challenges faced when learning or teaching this subject? GUEST: People often feel uncomfortable discussing conflict and difficult topics. Breaking down those barriers and creating a safe space for learning is essential. HOST: That makes sense. Looking ahead, where do you see the future of negotiation and difficult conversations in the professional world? GUEST: I believe we'll continue to see a shift towards more collaborative approaches, with an emphasis on building relationships and maintaining open communication channels. HOST: Thank you, Jane, for sharing your insights and giving us a sneak peek into the Executive Certificate in Difficult Conversations and Negotiation. It's clear that this program will equip professionals with valuable skills to excel in their careers. GUEST: Thank you for having me. I'm excited to see how this course can help learners grow and succeed in their professional journeys.
